Ellen Davis, MHA
About
With a Master’s in Health Administration from the Medical University of South Carolina and a Bachelor of Science in Exercise Science from Elon University, Ellen has over seven years of experience in healthcare management. Currently serving as the Director of Clinical Review at NorthGauge Healthcare Advisors, she oversees clinical review projects from inception to delivery, ensuring seamless client relations and project execution. Outside of project work, her responsibilities include managing physician and client relations, employee training, and refining processes. Additionally, she has provided on-site consultation and support for executive leadership. Her passion for improving healthcare delivery and quality is matched by a strong interest in strategic management, as well as her commitment to supporting leadership in achieving patient-centered outcomes.
Experience
- Managed clinical review projects. Handled the projects from the opportunity stage through to the delivery stage.
- Led the implementation of a new clinical claims review process.
- Managed physician relations and credentialing, including medical staff onboarding.
- Managed client relationships and retention through CRM process refinements and implementations.
- Created review report templates, understanding and meeting client’s specific needs.
- Refined the client agreement renewal process by integrating two systems.
- Implemented CRM changes, including dashboard redesign and organization.
- Consulted during on-site hospital visits. Provided support for the CEO.
- Transformed a performance evaluation system from written to electronic: to be implemented for 5,000 employees. Conducted systemic education plan to train managers and employees in the usage of the new system.
Areas of Expertise
- Physician Peer Review
- Clinical Compliance Review
- Clinical Decision Support
- Clinical Performance Improvement
- Quality-Based Healthcare Initiatives
Education
Medical University of South Carolina
Master in Health Administration
Charleston, SC
Elon University
Bachelor of Science in Exercise Science
Elon, NC