Leah Milano
Vice President
Cell:
(603) 748-2692
Office:
lmilano@cokergroup.com
Fax:
About
Leah Milano is a vice president at Coker. She is a proven leader in consulting, project management, and operational management roles, with over 30 years of experience working in revenue cycle operations and IT, including Acute Care and Ambulatory Provider Services. Throughout her career, Leah has developed extensive knowledge and understanding of patient access, charge description master, charge capture, billing, collections, A/R, revenue integrity, payer authorization, contract management, revenue recovery, and payment validation. Additionally, Leah has spoken at multiple meetings for organizations such as the American Association of Healthcare Administrative Management (AAHAM), the Massachusetts Association of Patient Account Management (MAPAM), and the Healthcare Financial Management Association (HFMA).
Experience
• Led multiple projects to create more efficient workflow strategies, optimize system performance, improve AR management through the use of analytics, and implement change management projects.
• Successfully led comprehensive revenue cycle assessments that resulted in improved financial and operational outcomes for hospital and physician revenue cycle departments within large integrated health systems.
• Implemented strategic solutions to ensure comprehensive and seamless revenue flow through multi-system development, coordination of operational planning, software interface solutions, and collaborative partnerships across an organization and with outsourced vendors.
Areas of Expertise
• Contract Management (Payor, Vendor)
• Interim Management
• Patient Access
• Revenue Cycle Optimization
• Revenue Cycle Implementation Project Management
• Revenue Cycle Operations
• Revenue Cycle Analysis
• Workflow and Process Analysis
• Data Analytics
• Change Management
• System Optimization
• EPIC
• Soarian Financials
• Altera
• Cerner
• NetSmart/MyEvolv
Education
Salem State College
Business Management
Salem, MA
Southern New Hampshire University
Healthcare Administration
Manchester, NH
Professional Memberships
Healthcare Financial Management Association (HFMA)
American Association of Healthcare Administrative Management (AAHAM)
Massachusetts Association of Patient Account Management (MAPAM)