Sophie Stepakoff, MHA, CAPM
About
Sophie Stepakoff is a Healthcare IT (HIT) Analyst with more than five years of experience supporting pediatric hospital operations, clinical teams, and healthcare improvement initiatives. She has partnered with physicians, advanced practice providers, and multidisciplinary teams across high-acuity pediatric departments to improve operational workflows, coordinate strategic initiatives, and support organizational growth.
Sophie brings experience in project management, performance reporting, provider scheduling, regulatory readiness, and clinical operations. She has worked with Epic, REDCap, QlikView, and QGenda and applies a solutions-oriented approach to helping healthcare organizations address complex operational and technology-related challenges. Sophie holds a Master of Health Administration and is a Certified Associate in Project Management.
Experience
- Led operational improvement projects for a 48-bed pediatric critical care unit in collaboration with multidisciplinary clinical teams.
- Managed physician scheduling and maintained continuous coverage across more than 270 shifts each month.
- Developed and monitored performance dashboards aligned with operational, financial, and strategic objectives.
- Supported regulatory readiness and service-line initiatives, including a Level IV NICU designation and the launch of a pediatric burn service.
- Designed reporting and process-improvement initiatives that strengthened safety reporting and increased staff compliance.
Areas of Expertise
- Healthcare Operations
- Clinical Systems and Workflow Support
- Project Management
- Performance Improvement
- Healthcare Data Analytics and Reporting
- Quality and Patient Safety
- Strategic Planning
- Healthcare Technology Management, Support, and Hosting
- Regulatory Compliance
Education
Louisiana State University at Shreveport
Master of Health Administration
Shreveport, LA
Kennesaw State University
Bachelor of Arts, English Literature, Linguistics Minor
Kennesaw, GA
Certifications
Certified Associate in Project Management (CAPM)
Emergency Medical Responder (EMT-R)
Professional Memberships
Board Member, Sacred Valley Health (Cusco, Peru)
Member, American College of Healthcare Executives (ACHE)
